2014 EMAIL LOOK BOOK

ABANDONED CART EMAILS​

As a consumer, how many times have you gone to a website, added something to your cart, and then left the site without making a purchase? While there is no one metric, many companies report this abandoned cart rate well north of 50%. However, as a marketer, an abandoned cart email is a great way to remind subscribers who haven’t completed their purchase that they have an item waiting in their carts. We typically recommend sending the first abandoned cart email shortly after the cart is abandoned (a few hours), followed by a reminder 24 hours later. A third—and final—reminder email can be sent 5–7 days after. The last email can also include some incentive.

ASOS

SUBJECT LINE:
You Left Something in Your Shopping Cart

Click to Enlarge Email

If a consumer adds something to her cart and leaves the ASOS site without purchasing, ASOS sends out a reminder email that lets the customer know. ASOS also creates a sense of urgency, asking her to complete the order before the item is gone. Lastly, they try to re-spark interest with an image of the item.

Click to Enlarge Email

AT&T

SUBJECT LINE:
Get FREE Shipping When You Complete Your Order

Click to Enlarge Email

AT&T sends an email to customers who have abandoned their shopping carts offering free shipping. Their email reminds subscribers that “the deal in your cart” won’t last long, and encourages them to complete the order now for free shipping and free returns. The email also includes a clear call-to-action, so the subscriber knows exactly where to click.

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